Хотелось бы поблагодарить г-жу Кемале от всего сердца!, такие чуткие и профессиональные сотрудники на вес золота и Марриотт очень повезло! Она молниеносно отреагировала и решила проблему, когда сотрудникам отеля было плевать на наши жалобы! Очевидно, сотрудники недовольны тем, что им запретили курить до 11 утра на веранде, ведь тот, про которого я написала ранее, перестал смотреть в нашу сторону и даже здороваться, нам и лучше😁 но это лишь подтверждает в очередной раз его непрофессионализм и отношение! Не удалю отзыв, инцидент был, а отелю как напоминание, надеюсь на дальнейший контроль менеджеров, которые ставят своё удовольствие покурить превыше.
Smoking is a common issue in Turkey, but reputable hotel chains usually have standards in place.
Moreover, there are already smoking laws in Turkey, which this hotel does not follow.
At this hotel, the managers don’t care that the smoking area is right next to the breakfast area. In fact, the staff themselves smoke there. Initially, the smoking area was behind a closed glass sliding door, and you couldn’t access it through the dining area — which was the right setup. The dining area is divided into two parts: an outdoor section (covered but with sliding windows and doors) and an indoor section (where the food buffet is located). At first,we had breakfast in both areas. The whole space is about 40 square meters and right next to the reception.
One morning, someone just grabbed an ashtray from an employee and started smoking right at the table in the outdoor section of the dining area! When I asked why someone was smoking where it’s not allowed, the manager replied that smoking is only prohibited until 11 AM. Strange, but okay — at least no smoking during breakfast hours! But this happened around 9:50 AM, and the stench was awful, and they had no intention of removing the ashtray. So, I got no answer — just annoyed looks like I was the problem.
A few days later, they opened all the doors — to the smoking area and the automatic sliding door to the inner dining hall where the food is — and the smell of tobacco spread across the entire breakfast area!
This morning 18.04.2025, we came to breakfast and were just shocked that we couldn’t even have breakfast because of the tobacco smell !
We grabbed a couple of plates of food, even skipped tea, and went to our room. The manager immediately approached us with passive aggression, saying we had to eat in the dining hall!
He should have provided us with a lunch box and apologized for the inconvenience, since guests were unable to eat breakfast in the designated area due to the hotel’s fault and had to go eat in their room!
This manager tries to speak Russian but only knows a few words. He speaks in a disrespectful manner and uses informal “you” (“ты”) — but in Russian, there are two forms of address. When I responded in English, he still kept replying in awkward Russian — and it sounded like a threat, or he was literally speaking in a threatening tone! Don’t try to speak Russian if all you know are phrases like “Hi” and “I know YOU.” That kind of overly casual tone is completely unacceptable between a guest and a hotel employee!
Worse, as we walked away, we even heard russian “Извинись” = “You owe me an apology”
What?! Should WE apologize??
Does this man even realize where he works and what he says??
Honestly, we’re shocked by this man. We feel like we’re in a marketplace and refused to buy his Turkish delight.
The senior managers smoke and look after their own interests first. No one cares about the law or the health of others here.
Since this incident forced me to write a review, I’ll also mention that this hotel shows no loyalty to Marriott Bonvoy members. I won’t retell the correspondence, but from it we understood one thing: the senior manager sets his own rules and order here, which do not match Marriott’s standard practices.
Luckily, the hotel is still new, and the rooms don’t smell like cigarettes yet — that’s the only reason we stayed here. Unfortunately, the selection of chain hotels in Antalya is very limited
Odalar: 5/5 | Hizmet: 1/5 | Konum: 5/5
