Before arrival to Green Garden Suites in Oba, we heard a lot of talk about how great this place was. Unfortunately, our experience was not that great, to be honest. Bear in mind, we stayed at Green Garden Residence, not Green Garden Resort.
Positive: First off, the location and vibe of this place is great. Oba is a municipality just east of Alanya, a much more relaxed and quiet area than the main city itself, which is perfect if you dont want to live in the busy city. The hotel itself, on the surface, was good. It's quite large, with big rooms with tons of commodities to use, and an intimate pool and bar area. It was actually very enjoyable to just sit back and relax for a whole day. We also had access to the much larger resort a few blocks away, which was nice. Food was also good - although much more expensive than eating out - with a few exceptions of course, depending on what you order. Sun beds were also free of charge at the beach. This is however where the positives end.
Negatives:
Upon arrival, the staff didn't seem to care at all about our check in. During our whole stay, we only met ONE receptionist who actually smiled. Despite the size of our room, it wasn't very clean. There were bugs on the walls, floors and in the kitchen. Shower was dirty, and did not work properly. When changing the shower settings, the handle covers were loose off the walls, and water filled up every time we used the shower due to clogged drains. It also smelled moist and damp - almost a bit moldy - in our apartment. The moldings (not the fungi) were worn down, walls were filled with scrapes and the cabinet covers that separates the cabinet from the floors in the kitchen were loose. At one point it fell off, and under it we could see dusins of dead insects and bugs. The nights were particularly bad when talking about bugs. At one point I lightly kicked the wall near the door and bugs came running out from under the cabinets. Not very pleasant.
This all seems pretty bad, but it gets even worse. On day 3, the toilet seat broke in half. Yes, in half. Not from excessive or irresponsible use, but from normal use. Usually, if the owners are service oriented, the hotel covers breakage. Guest should never never never pay for things that stops working after normal use. If it was another couple here instead of us, it would have broke in half at this point as well. No, they said we had to pay for it. The receptionist said on the phone, and I quote; "Well...it wasn't broken when you arrived, was it? So, you have to pay for it." According to previous guests, who also - suspiciously - broke their seat, they were forced to pay 50 EURO for a new seat. Luckily, after contacting our travel supervisor (Ving), we sorted out the situation where Ving payed for it. It took them 3 days to clean our rooms of any bugs, and unclogging the drains, and reception staff were very adamant about us not switching rooms, as well as contacting Ving about our issues. Very strange, and very uncomfortable situation to be in. I've never experienced this rude and almost scammy behavior before from a hotel before. One can almost argue that the toilet seats are left half broken in some rooms on purpose to make a quick buck off naive and gullible guests. WiFi was also very on and off. Sometimes it worked, other times it was down right horrible.
Conclusion:
Is this place worth your money? Maybe. If you get a room that is working properly and is cleaned properly, yes. In our case, no. Is it a 4+ star luxury hotel as advertised? Not even close, no matter what anyone with a biased opinion tells you. This is a 3 star hotel, at best. If you're reading this, be aware of these issues, if you encounter them, although they seem to be quite rare. Change rooms immediately. If they try to change your mind, or convince you not to contact your travel agency, demand it. If you don't run into the same problems as us, this hotel is probably quite nice, as it - according to previous guests - indeed has been.
Odalar: 3/5 | Hizmet: 2/5 | Konum: 3/5
