I came to this place with high hopes about getting the room that I booked after checking the hotel’s website, but unfortunately after I checked in and paid the money, I was given a different room and that problem wasn’t solved.
I booked a standard room with a “sea view” but the room that was given to me was a first floor room with no sea view(as you can see in the photo it overlooks the restaurant not the sea). I went to the reception right away and I showed the photo to the receptionist and he said, “yes you are right but the other rooms on the top floors with the sea view are fully booked now and there is nothing that I can do.” But I booked a room like them and I paid the money for a sea view room but still I didn’t get what I paid for. On the next day, I talked to another receptionist in the morning and he again agreed that this room we got was incorrect and that they should change it on that same day after a room from the top floor would check out. I left the hotel and came back at night and I asked to do the swap of the room but they had given it to another guest! And the receptionist said, “the difference between the 2 rooms is actually 200 liras per night. I apologize for the inconvenience and I would like to make it up to you by offering you coffee on the house.” I actually appreciate his gesture but I had given hope at that moment. I asked him to change the room to another one, not necessarily with a sea view, but a room that has no issues. You see, the room I was given had a problem with its bathroom faucet. It only dispensed boiling hot water and no cold water! I couldn’t even wash my hands because the water was too hot. Another problem was that the floors in the hotel have no carpets (which is normal in a summer hotel) but the problem is that they didn’t have any disposable hotel slippers. I called the reception and asked for the slippers and he said, “sorry, we ran out of slippers.” And as you know the weather can be windy and dusty during this time of the year so the floors were getting dusty quickly and I had to wear socks or my shoes whenever I was in the room instead of slippers. Then, What about the water problem? “We will try to fix it.” They said. And for my all stay it wasn’t fixed and I had to wash my face in the shower.
All in all, my stay here was disappointing and dissatisfying. I came with high hopes to enjoy my stay in a room that was normally functioning with a sweet sea view, but even though the morning receptionist was kind and said some nice words while checking out, the problems that I lived there were not fixed. However, to be fair, a good thing about the hotel here though is its location and the restaurant across the street that served an included set menu breakfast with a nice view right by the sea.
Odalar: 1/5 | Hizmet: 2/5 | Konum: 4/5