Positive:
location, cleanliness, pleasant smell in housing, sleep comfort, balcony. The apartment is warm despite the stone floor. Lots of light, lots of windows. Convenient washing. Washing machine on the floor for 4 apartments, there is washing powder, iron, everything you need.
Negative:
1. there is no elevator,
2. there were many questions upon arrival (the air conditioner didn't work, the air conditioner remotes didn't work, the shower didn't work). All issues were resolved the next day.
3. In addition to repairs, all air conditioners were cleaned in our presence. Despite the fact that the team left a lot of dirt, no one sent a cleaning service to clean it up after them. We washed the balcony and floors ourselves, having settled the day before.
4. Wifi is terrible. Almost all the time on the mobile Internet. It is impossible to fix according to the owners.
5. There is no microwave.
6. Very dirty windows.
7. Separately, I will stop at the checking out. Like I said, there is no elevator. Upon arrival, the owner's husband helped us with the suitcases. By the time we left, the hosts had lost interest in us, and my daughter and I had to carry our suitcases back together. It's certainly indescribable. Service with a capital letter. The hostess simply ignored my request for help, wishing us a pleasant flight 🤷♀️
P.S. Dear Sir! Your answer only confirmed me in my opinion that I rated the service 2 stars absolutely correctly. This is probably new to you, but you know people travel with luggage. Women with children, especially. By discussing my luggage in public, you made it clear to all your guests how you feel about them and their belongings. Further: you populate people in an apartment with a daily payment with obviously non-working appliances, repair it in the presence of guests and do not apologize for it. I wrote to you that I have mud and water on the floor, and the balcony is basically filled with mud. What did you answer? You said that you don't have cleaners and your husband can give us the equipment so that we can clean it ourselves. Only later did you write that you could send a cleaner tomorrow. Do you think that in such conditions, as in the photo, i can wait tomorrow? We washed everything ourselves. The girl came the next day. But why is she to me? Wi-Fi is terrible all the time, not occasionally. I wrote to you that I can't work. What did you answer? It's not a fix, it's a feature. I remind you that all our correspondence is screened. And one more thing: to help a guest with luggage is not to humiliate himself, but to prove himself a good host, but not to help - to humiliate himself. Especially a woman with children. For you it's a fiasco
PP.S Your answer is so disgusting to me that I’ll probably also describe your green silty pool in the yard, the barbecue on bricks and the dirty yard that you still haven’t cleaned. Then I thought, maybe it's not the season? But no, this is also your equivalent of respect for the guests when you discuss our luggage, and not go about your direct business. Don't be surprised why your air conditioners were covered in dusty fur coats. They were so dirty that they were washed for several hours from a high pressure generator!
Odalar: 4/5 | Hizmet: 2/5 | Konum: 5/5
